Privacy Notice

From families: your name and contact number, your child’s level, subjects and goals, the hours you are free, your budget, what you tell us during the consultation, the messages you send us, and the feedback you give after lessons begin.

From tutors: your name and contact number, what you teach, the levels you take, your rates, your availability, and the record of engagements you have taught through us.

We also record which channel you contacted us on, and technical information such as the time of a message, so that a conversation can be continued.

To understand what a child needs, to match that against tutors, to form small groups from students who share a syllabus, level and free hours, to arrange and support introductions, to take payment, and to compile the Scholars’ Teaching Record.

We use automated processing, including software that ranks and matches, to prepare a shortlist. Families rank candidates and tutors accept or decline the exact tuition terms. Our Operations team approves every introduction. For new Private Tuition, the first-week collection must also complete before minimum adult account contact details are released. An included replacement has no second collection. Ordinary service messages are delivered through the system.

Sensitive free-text and direct-identity fields, including names, phone numbers, email, child school details, learning context, schedules, conversation state, and messages, are encrypted at rest. Provider account identifiers stay indexed so we can route messages and link accounts, with access controls around them. Tutors see only the limited non-identifying student brief needed to assess fit. Adult account contact details are released only after both sides accept the same terms, we give final approval, and any required first-week collection clears.

Some of the services we rely on, including message delivery and payment processing, operate outside Singapore. We assess those transfers and use technical and contractual safeguards intended to provide protection comparable to the PDPA. Final provider agreements and transfer assessments must be completed before public launch.

You may ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent to our use of it. Message us and ask, and we will respond within the time the PDPA allows.

Withdrawing consent may mean we can no longer provide the service, and we will tell you if that is the case.

A tutor may request access to, and correction of, their Teaching Record. Requests are reviewed by us individually rather than released automatically.

We are required to designate a Data Protection Officer and to make their contact details available. Until that appointment is published here, please address any data protection question to us through the channel you normally use and mark it for the attention of the Data Protection Officer. It will be routed to the person responsible.

We keep your personal data while you are matching with us, while a small group runs, and while an engagement continues.

After that we keep only what we need: records of transactions and of anything disputed, for as long as the law requires or a claim could still be brought. We will delete the rest on request. We will tell you plainly what we cannot delete and why, rather than promising a deletion we cannot perform.